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Welcome to EKSA Support

Popular Products FAQ

  • EKSA Headsets Setup Instructions Under Common Systems

Note: Under normal circumstances, the EKSA headset does not need any settings. Just plug it in and use it. If you come into unusual circumstances, you can set it according to the following instructions.

* Setting up a headset with a USB port or USB dongle on a Windows 10 computer.

To set this up, please refer to this blog or video.

* Setting up a headset with a USB port or USB dongle on a Mac.

To set this up, please refer to this blog or video.

* Setting up a Bluetooth headset on a Windows 10 computer.

To set this up, please refer to this blog or video.

* Setting up a Bluetooth headset on a Mac.

To set this up, please refer to this blog or video.

* Setting up of the EKSA headset on the Steam platform.

To set this up, please refer to this blog or video.

* The setting to adjust the volume of EKSA headset's microphone on a Windows 10 computer.

* The setting to adjust the volume of EKSA headset's microphone on a Mac.

  • FAQ About EKSA Headsets

* The microphone has no sound.

  • 1. Please refer to the user manual to connect the headset and the computer correctly, confirm that the connection is in good contact, and turn on the headset (EKSA wired headsets are just plug-and-play). Then open a chat APP or game APP.

  • 2. Make sure that the headset microphone is not muted, and the microphone of the computer is not muted too.

  • 3. Correctly set the computer audio input driver; to get this set up, you can refer to our blogs on the instructions of using EKSA headsets on different computer system. Specifically, if you are with EKSA USB headset, please check this blog; if you are with EKSA Bluetooth headset, check this one.

  • 4. Change to a different USB port or computer for testing.

* The volume when using the microphone is low.

* The headsets have no sound, or the quality of the sound is low.

  • 1. Please refer to the user manual to connect the headset and the computer correctly, confirm that the connection is in good contact; and turn on the headset (EKSA wired headsets are just plug-and-play). Then open a chat APP or game APP.

  • 2. Make sure that the headset's microphone is not muted, and the computer's microphone is not muted too.

  • 3. Turn up the headset's volume or the computer's main volume as needed.

  • 4. Correctly set up the computer audio output driver; to get this set up, you can refer to our blogs on the instructions of using EKSA headsets on the different computer systems. Specifically, if you are with EKSA USB headset, please check this blog; if you are with EKSA Bluetooth headset, check this one.

  • 5. Please try a different USB interface on the PC or another computer for testing.

* Headsets are noisy or intermittent.

  • 1. Please refer to the user manual for the headset to connect the headset and the computer correctly, and confirm that the connection is in good contact.

  • 2. Confirm the audio interfaces of the headset and the computer are no dirty. Please keep all the interfaces clean to prevent poor contact.

  • 3. If this problem occurs with EKSA wireless headsets, please note that the normal transmission distance is generally 10 meters. The sound quality would decline if the distance is too far. It is advisable to use the headset within the transmission range.

  • 4. If the headsets have batteries, they should be charged in time to ensure that the batteries have enough power. If the battery power is too low, the headsets will work abnormally.

  • 5. Please change to another computer for testing.

* Headsets don't sound good enough.

  • 1. Activate the 7.1 virtual surround sound of the headset when playing games to improve the sound effect. (Please make sure that the headset supports 7.1 virtual surround sound)

  • 2. The sound quality of the new headset would significantly improve after a period of burn-in use.

  • 3. Adjusting the position of wearing the headset, using a higher-quality audio source will effectively improve the sound quality.

  • 4. If this problem occurs with EKSA wireless headsets, please note that the normal transmission distance is generally 10 meters. The sound quality will decline if the distance is too far. It is advisable to use the headset within the transmission range.

* The microphone call is not good enough.

  • 1. The microphone pole should be as close to the mouth as possible to improve the microphone sound effect.

  • 2. Turn on the microphone's ENC (Environmental Noise Cancelling) function, which can effectively reduce noise interference (if the headset can switch the ENC function on and off).

  • 3. Check the network condition on both sides of the call to prevent poor call performance due to poor network.

  • 4. If this problem occurs with EKSA wireless headsets, please note that the normal transmission distance is generally 10 meters. The sound quality will decline if the distance is too far. It is advisable to use the headset within the transmission range.

* Headsets don't power on/not work/unrecognized.

  • 1. Please refer to the user manual to connect the headset and the computer correctly, and confirm that the connection is in good contact.

  • 2. Check whether the power supply of the headset is normal, and ensure that the headset can be switched on and off normally.

  • 3. Confirm the interface of the headset and the interface of the computer are no dirty; please keep the interface clean to prevent poor contact.

  • 4. If the headsets have batteries, they should be charged in time to ensure that the batteries have enough power. If the battery power is too low, the headsets would work abnormally.

* Headset backlight is not turned on.

  • 1. Make sure that the headset light control is turned on.

  • 2. Check whether the power supply of the headset is normal, and ensure that the headset can be turned on and off normally.

  • 3. Confirm the interface of the headset and the interface of the computer are no dirty. Please keep the interface clean to prevent poor contact.

  • 4. If the headsets have batteries, they should be charged in time to ensure that the batteries have enough power. If the battery power is too low, the headsets would work abnormally.

* Wireless headsets have a short transmission distance and the sound is stuck.

  • 1. The transmission distance of EKSA wireless headsets is generally 10 meters. If the distance is too far, the sound quality will be degraded and the sound will be stuck.

  • 2. It is necessary to charge the headset in time to ensure that the battery has sufficient power. If the battery power is too low, the transmission distance of the headset would get shortened.

  • 3. Too many wireless devices in the surroundings will cause greater interference, so stay away from places with much interference when you're using a wireless headset.

  • 4. Many obstacles around you will block the transmission of wireless signals. Stay away from places with many obstacles when you're using a wireless headset.

  • 5. Check the network condition on both sides of the call to prevent poor call performance due to poor network.

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