Shipping Policy
1. Do you offer Free Shipping?
Yes! We offer FREE Shipping on orders over $45, please check the form for more information:
| Shipping Countries | Order Amounts | Shipping Methods | Shipping Cost |
|---|---|---|---|
| most areas | Over $45 | Free Shipping | FREE |
| Below $45 | $6 Shipping Fee | $6 | |
| Algeria, Armenia, Belarus, Bosnia & Herzegovina, Costa Rica, Egypt, El Salvador, Guatemala, Iceland, Moldova, Qatar, Saudi Arabia, Uruguay | Over $45 | Free Shipping | FREE |
| Below $45 | $9 Shipping Fee | $9 |
Please note that we are unable to deliver to the following areas:
| 1. American Samoa | 2. Afghanistan | 3. Guam | 4. Hawaii |
|---|---|---|---|
| 5. Lebanon | 6. Mongolia | 7. Nepal | 8. Marshall Islands |
| 9. Northern Mariana Islands | 10. Palau | 11. Puerto Rico | 12. Rhode Island |
| 13. U.S. Virgin Islands | 14. Armed Forces Americas | 15. Armed Forces Europe | 16. Armed Forces Pacific |
| 17. French Southern Territories | 18. South Africa (1 of 9 provinces) | 19. South Georgia & South Sandwich Islands | 20. Ukraine |
2. How long does delivery take?
Under normal circumstances, if product stocks are available in the local warehouse, your orders will be sent out in 24 business hours, and shipping information will be updated in 72 business hours. Otherwise, it may take 5 business days to dispatch your parcel from an overseas warehouse.
| Country | Estimated Delivery Time | |
|---|---|---|
| United States | Domestic | 3~7 Business Days |
| Oversea | 10~20 Business Days | |
| Australia | 10~20 Business Days | |
| Canada | 10~20 Business Days | |
| Mexico | 10~20 Business Days | |
| French | 10~20 Business Days | |
| United Kingdom | 10~20 Business Days | |
The shipping choices available from our Site's online store are estimates and do not guarantee the date of delivery.
Orders are not processed or shipped on the weekends and holidays. Weekend days should not be considered when calculating your delivery date.
Please be assured our team is working as safely and diligently as possible throughout the COVID-19 pandemic and increased holiday shopping orders to minimize delays and continue to fulfill all orders as timely as possible.
3. How will my delivery be shipped out?
Your parcel will be dispatched by different logistics system based on shipping regions:
| Country | Logistics System |
|---|---|
| United States | USPS/DHL |
| Canada | Canada Post |
| Australia | Australia Post |
| United Kingdom | Royal Mail |
| European Union | DHL Express |
4. For international packages, how customs charge?
Customers will pay for the customs on international packages (EU&UK).
5. I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, and a maximum of four products can be contained in a package. Once an item has been shipped, you will receive a shipment notification email.
6. Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
After your package has been shipped, you will receive an email containing a shipping confirmation, tracking number, and carrier information. In order to avoid any additional return shipping charges, make sure that a household member is there to receive your package.
7. What do I need to do when I received a different product than what I ordered?
Please contact customer support at info@eksa.net.
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