Thanks for your support on EKSA. Please accept our sincere apology, if delay, or other issues happens to your shipment recently.

Since the COVID-19 hasn't to be controlled effectively, the international logistic is taking steps beyond our expectation. The logistic efficiency is much slower than usual, especially in European countries.

Please be aware that your order may take more time to delivery than usual. Thanks for your support and patient.

1. Shipping Fee

Free shipping on orders over $45 or you should pay $6 shipping fee.

2. Shipping Methods

USPS, UPS, ROYAL MAIL, DHL and other local partnered trusted delivery carrier.

3. Delivery Time

US: 2-5 Days (US Warehouse);

UK & other EU countries: 7-10 Days(CN or EU Warehous);

Other countries: 10-30 Days (CN Warehouse)

You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package here: https://www.eksa.net/pages/track-order

This tracking information may take up to 12 hours to become available.

We are always happy to help, but unfortunately, we only have access to the same tracking information you have. We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at info@eksa.net

EKSA will not be responsible for any items damaged or lost during transit. 

Any claims should be filed with the respective carrier.

If all else fails, please contact our support team directly for assistance atinfo@eksa.net