SHIPPING POLICY

Do you offer Free Shipping?

Yes! We offer FREE Shipping on orders over $45, please check the form for more information:

Shipping Countries Order Amounts Shipping Methods Shipping Cost
Most Areas Over $45 Free Shipping FREE
Below $45 $6 Shipping Fee $6
Algeria, Armenia, Belarus, Bosnia & Herzegovina, Costa Rica, Egypt, El Salvador, Guatemala, Iceland, Moldova, Qatar, Saudi Arabia, Uruguay Over $45 Free Shipping FREE
Below $45 $9 Shipping Fee $9

Please note that we are unable to deliver to the following areas:

1. American Samoa 2. Afghanistan 3. Guam 4. Hawaii
5. Lebanon 6. Mongolia 7. Nepal 8. Marshall Islands
9. Northern Mariana Islands 10. Palau 11. Puerto Rico
12. Rhode Island
13. U.S. Virgin Islands 14. Armed Forces Americas 15. Armed Forces Europe 16. Armed Forces Pacific
17. French Southern Territories
18. South Africa (1 of 9 provinces) 19. South Georgia & South Sandwich Islands 20. Ukraine

How long does delivery take?

Under normal circumstances, if product stocks are available in the local warehouse, your orders will be sent out in 24 business hours, and shipping information will be updated in 72 business hours. Otherwise, it may take 5 business days to dispatch your parcel from an overseas warehouse.

Country Estimated Delivery Time
United States Domestic 3~7 Business Days
Oversea 10~20 Business Days
Australia 10~20 Business Days
Canada 10~20 Business Days
Mexico 10~20 Business Days
French 10~20 Business Days
United Kingdom 10~20 Business Days

The shipping choices available from our Site's online store are estimates and do not guarantee the date of delivery.

Orders are not processed or shipped on the weekends and holidays. Weekend days should not be considered when calculating your delivery date.

Please be assured our team is working as safely and diligently as possible throughout the COVID-19 pandemic and increased holiday shopping orders to minimize delays and continue to fulfill all orders as timely as possible.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, and a maximum of four products can be contained in a package. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route. After your package has been shipped, you will receive an email containing a shipping confirmation, tracking number, and carrier information. In order to avoid any additional return shipping charges, make sure that a household member is there to receive your package.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at info@eksa.net. Tell our customer service team in detail about the situation you have encountered, and they will handle it properly for you.