EKSAEKSAEKSA
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E900 Pro

The sound from the headset is distorted.

a. Please make sure it is well connected with your device.

b. Please make sure it is not connected with high-power amplifier.

The 7.1 virtual surround sound doesn't work.

a. Try to test it with different music and games.
b. Go to the driver and enter into EKSA audio center, then adjust the low frequency. The more you adjust, the stronger surround sound you'll get.
c. Select "Xear Surround Max".


The sound would disappear every time when I slightly hit the wire by mistake.

Please kindly troubleshoot the wire.

a. Please check whether the jack is properly plugged.

b. Please check if there' re any dirt or debris on the audio ports and audio jack.

c. Please try to test the headset on other devices.

d. If nothing changes, the cable should burn out inside.

The 3.5mm audio cable/USB cable cannot work properly on my headset.

a. Please check whether the jack is properly plugged.

b. Please check if there' re any dirt or debris on the audio ports and audio jack.

c. Please try to test the headset on other devices.

d. If nothing changes, the cable should burn out inside.

Can I enable the 7.1 surround sound? Does 7.1 surround sound work on my phone?

No, you cannot. And it can only work on PC with USB.

The wire/headband/cable interface has cracked into 2 piece. Can I get a free replacement?

If it is a clear physical damage where wear and tear of products, it won't be covered under warranty. 

What's the difference among EKSA E900, E900 Pro and E900 Plus gaming headset? 

They all are wired gaming headsets, but:

a. E900 equips with only a fixed 3.5mm audio cable and it produces stereo sound and it has no driver to install.

b. E900 Pro equips with LED lights, detachable USB & 3.5mm cables to produce an exceptional acoustic gaming experience for pro-gamers.With the driver installed, it can produce 7.1 virtual Surround Sound & immersive audio.

c. E900 Plus equips with LED lights and only a fixed USB cable; it can produce ENC 7.1 Virtual Surround Sound without any drivers.

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